Nov 20, 2020

Polo Factory Store - Store Selling Manager

  • Ralph Lauren (Corporate, Stores)
  • California, USA

Job Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.

Position Overview

Store Selling Managers support the Assistant Manager and lead the Associate and Supervisor teams in exceeding customer

expectations and achieving financial goals through talent development. They deliver the Ralph Lauren Experience by creating

connections, offering hospitality, providing recommendations, exploring and listening. Store Selling Managers succeed through living

our service philosophy of being a driver, a brand ambassador, inclusive, flexible and proactive. Their role is essential for advising,

developing others and improving performance. Results are achieved through optimizing customer engagement, talent management and

increasing productivity, while delivering the highest level of integrity standards.

Essential Duties & Responsibilities

The Ralph Lauren Experience

Be Inclusive: Welcome customers like honored guests in your home

Be Flexible: Adapt service approach and be accessible to every customer

Be a Brand Ambassador: Demonstrate passion and knowledge of the product

Be a Driver: Convert shoppers into lifelong Ralph Lauren customers

Be Proactive: Feel empowered to make the experience perfect

Maintaining Brand Standards

Ensures maintenance of product presentation to brand standards at the baseline expectation

Responsible for pricing execution, signage and ensuring promotion & markdown compliance

Maintains quality service by establishing and enforcing organization brand standards

Talent Management

Asks for and applies feedback to improve performance

Provides feedback, coaching and guidance to develop Sales Associates

Instructs staff on how to handle difficult and complicated transactions

Training, developing and leading Sales Associates

Promotes motivation and direction to meet sales goals

Supports Associate orientation

Business Objectives

Greet, assist and respond to customer inquiries and complaints

Product selling and service expert in the store to drive sales

Anticipates obstacles and takes action to get efforts back on track

Ensures opening/ closing task completion

Helps customers by providing product knowledge, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery



Take Initiative

Seek and identify internal and external opportunities that benefit the business

Be open-minded

Collaborate to identify new ways of looking at issues

Navigate Organization

Gather information needed to overcome obstacles

Adapt enthusiastically to change

Make sound and timely decisions


Learn Continuously

Demonstrate consistency between your words and actions

Stand up for what you believe is right

Be humble, admit when you've made a mistake, and strive to learn and improve

Build Relationships

Develop open and honest relationships with others

Relate to other in an accepting and respectful manner

Take interest in the needs of others

Promote Teamwork

Be a good team player

Involve others in decision and plans

Collaborate and discourage any "me vs. you" mentality

Develop People

Successfully onboard new and existing talent

Support ongoing development of your team

Provide feedback to others


Provide Solutions

Actively listen to meet the needs of others

Think about the impact your decisions have on others

Look for ways to improve your performance

Get Results

Juggle priorities effectively

Resolve issues quickly

Get support to complete tasks when you need it

Experience, Skills & Knowledge


The key to our success is hiring PEOPLE who are: Passionate, Enthusiastic, Outgoing, Poised, Leaders, and Engaged.


- Two to three year's retail experience


- High school graduate/equivalent; Bachelor's/Associates degree preferred

Physical Requirements
  • Ability to communicate with customers and store personnel
  • Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office
  • Ability to operate the register
  • Ability to stand, move and walk for multiple hours
  • Lift up to 30 pounds and moderate climbing required


- Ability to work a flexible schedule to meet the needs of the business, which will require day/evening, weekend and may include overnight shifts

Apply Now