May 24, 2022
Job Description As a Support Leader, you will lead KPI assessment, ensure the home delivery customer experience aligns with the gallery experience, support customer service issues, and build strong partnerships with the gallery to ensure the overall customer experience excellence of the site. Motivated by RH's people-first approach, you will inspire, motivate, educate, and provide strategic oversight for the RH team that plays an integral role in the continuous elevation of our customer experience. YOUR RESPONSIBILITIES Live Our Vision, Values, and Beliefs every day Assess, coach, train, mentor and develop direct reports to perform at an optimal level Elevate site-wide results through continuous assessment of key performance indicators Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries Address and resolve escalated customer service issues in a timely and thorough manner Ensure that gallery logistical...
RH
Seattle, WA, USA